Careers at Thompson Aero

MRO – Delivery Support Coordinator

MRO – Delivery Support Coordinator

Thompson Aero Seating are currently recruiting a Delivery Support Coordinator to join the Delivery Support team at our Seagoe Site, reporting directly to the Delivery Support Manager.

Key Tasks:

  • OEM/Customer communication – written (email) and telephone
  • Log customer/OEM queries and follow up to satisfactory resolution
  • Resolve documentation queries
  • Monitor and provide accurate updates to the customer with a fine eye for detail
  • Process Quotation requests and generate formal quotations
  • Generate Sales Orders
  • Liaise with production departments to ensure timely delivery of parts to meet urgent TAT’s of the FAL/MRO
  • Log technical queries with TAS engineering and obtain a timeline which can be communicated to the customer
  • Generate and file departmental documentation (despatch records, EASA Form 1s, etc)
  • Arrange Transport – communication to couriers/following up AWB and delivery communication to customer on timely basis
  • Interrogate existing MRP stock holding to ensure internal spares provisioning meets customer/OEM AOG requirements
  • Any other duties, within reason and capability, as agreed with the Delivery Support Manager.

Required Skills:

  • The applicant must have excellent interpersonal and communication skills, (oral and written.)
  • Possess a minimum of 5 GCSE’s including English and Maths,
  • Experience in a customer facing role
  • High level of IT Literacy including advanced use of Microsoft Excel and MRP systems.
  • Strong problem solving and decision-making skills
  • Effective organizational, planning and time management ability

Other Requirements:

  • Willing to work additional hours as required, to ensure deadlines are met
  • Be available to cover evening out of hours support to OEM customers on rotating basis
  • Packing and dispatch when required
  • Availability to travel when required

How to apply & Closing Date:

Please submit your completed application to

Closing date for the role is Wednesday 16th January 2019

Thompson Aero Seating is an equal opportunities employer

Download the Application Form Fair Employment Monitoring Questionaire
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