Careers at Thompson Aero

MRO – Delivery Support Coordinator

MRO – Delivery Support Coordinator

Thompson Aero Seating are currently recruiting a Delivery Support Coordinator to join the Delivery Support team at our Seagoe Site, reporting directly to the Delivery Support Manager.

Key Tasks:

  • OEM/Customer communication – written (email) and telephone
  • Log customer/OEM queries and follow up to satisfactory resolution
  • Resolve documentation queries
  • Monitor and provide accurate updates to the customer with a fine eye for detail
  • Process Quotation requests and generate formal quotations
  • Generate Sales Orders
  • Liaise with production departments to ensure timely delivery of parts to meet urgent TAT’s of the FAL/MRO
  • Log technical queries with TAS engineering and obtain a timeline which can be communicated to the customer
  • Generate and file departmental documentation (despatch records, EASA Form 1s, etc)
  • Arrange Transport – communication to couriers/following up AWB and delivery communication to customer on timely basis
  • Interrogate existing MRP stock holding to ensure internal spares provisioning meets customer/OEM AOG requirements
  • Any other duties, within reason and capability, as agreed with the Delivery Support Manager.

Required Skills:

  • The applicant must have excellent interpersonal and communication skills, (oral and written.)
  • Possess a minimum of 5 GCSE’s including English and Maths,
  • Experience in a customer facing role
  • High level of IT Literacy including advanced use of Microsoft Excel and MRP systems.
  • Strong problem solving and decision-making skills
  • Effective organizational, planning and time management ability

Other Requirements:

  • Willing to work additional hours as required, to ensure deadlines are met
  • Be available to cover evening out of hours support to OEM customers on rotating basis
  • Packing and dispatch when required
  • Availability to travel when required

How to apply & Closing Date:

Please submit your completed application to careers@thompsonaero.com

Closing date for the role is Wednesday 16th January 2019

Thompson Aero Seating is an equal opportunities employer

Download the Application Form Fair Employment Monitoring Questionaire
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